Frequently Asked Questions

Orders

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. It's that easy!

Can I change or cancel my order?
Orders can be changed or cancelled within 12 hours of placement. Please contact us immediately at info@seangaliving.store with your order number.

Do I get a discount automatically?
Yes! A 10% discount is automatically applied to all orders — no code needed.

Shipping

Where do you ship to?
We ship to South Africa and 29+ countries worldwide. Shipping rates and delivery times are calculated at checkout.

How long does delivery take?
Domestic (South Africa): 5–10 business days. International orders: 8–15 business days depending on destination.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. Use it to track your delivery in real time.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for items in their original condition. Please visit our Refund Policy page for full details.

How do I request a refund?
Email us at info@seangaliving.store with your order number and reason for return. We'll guide you through the process.

Products

Are your products genuine?
Yes. Every product in our store is carefully sourced and quality-checked before being listed.

Can I request a specific product?
Absolutely! Send your sourcing request to info@seangaliving.store and we'll do our best to find it for you.

Still have questions?

Don't hesitate to contact us — we're happy to help!