Refund & Return Policy

Refund & Return Policy – SeangaLiving

1. Returns for Change of Mind (ECT Act)

You have 7 days from the date of receiving your goods to cancel your order for any reason. To return goods for a change of mind:

  • Items must be unused, in their original packaging, with all tags attached.
  • You are responsible for the return shipping costs.
  • Refunds will be processed within 30 days of cancellation.

2. Defective or Unsuitable Goods (Consumer Protection Act)

If your goods are defective, of poor quality, or not suitable for their intended purpose:

  • You may return them for a refund, repair, or replacement within 6 months of delivery.
  • The supplier will cover the return costs.

3. Exceptions (Non-Returnable Items)

The following items cannot be returned:

  • Custom-made or personalised goods.
  • Goods that deteriorate rapidly (e.g., perishables).
  • Unsealed audio, video recordings, or software.
  • Sale or discounted items are final sale.

4. How to Start a Return

To initiate a return:

  1. Reply to your order confirmation email or email us at info@seangaliving.store with your order number and reason for return.
  2. We will provide return instructions and, where applicable, a shipping label.
  3. Send the items back to us using the provided label.
  4. Once we receive and inspect the items, we will issue your refund or exchange.

5. Contact Us

If you have any questions, please contact us at info@seangaliving.store.

Last Updated: 20/02/2026